Yesterday, I pulled up to the order stand and order my usual:
Order Taker: Welcome to Sonic, may I take your order?
Donnie: I would like a breakfast burrito and a large coffee.
Order Taker: I'm sorry our coffee machine is not working right now.
Ok, at this point I went through a long thought process. Something like, hmmm grounds + water + heat, there's not a lot to go wrong there. What do I do? leave? McDonald's is close by. What else is there to drink? Finally, I had the bright idea
Donnie: Orange Juice, I'd like to have orange juice.
After a few minutes, they bring my order to me.
Donnie: You have an emergency call out to fix your coffee machine right?
Delivery Girl: No, what happened is that somebody forgot to thaw the coffee.
Delivery Girl: It's a machine like they use in hospitals where the coffee comes in frozen blocks and you have to thaw it before you can put in the machine.
Now, I'm not a coffee snob, at least I don't think I am. It doesn't have to cost $4 before I'll drink it, but I'm really struggling with the idea that its too much trouble to brew the coffee right there. I'm sure that there are lots of reasons to do something like this from a business perspective. But wow, that was a little bit of a shocker.
I know the local Sonic franchisee and he is a believer and a good man. But, I'm sure that decision is made by someone at the corporate office.